Privacy Policy
Effective Date: 19 May 2026
Last Updated: 19 May 2026
Advanced Pallet Management (referred to as "we", "us", or "our") is committed to protecting the privacy of your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our hire pallet account management services, including transaction processing, reconciliation reporting, and related consultancy services.
We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs), which regulate how Australian businesses handle personal information.
1. Information We Collect
In order to provide our pallet account management services, we may collect "personal information" (information that identifies an individual) and business-related data. This includes, but is not limited to:
Contact Details: Name, job title, company name, email address, phone number, and physical/billing address.
Account & Transaction Data: Hire pallet account numbers (e.g., CHEP, Loscam, or other pooling provider account details), transaction data, transfer dockets, invoices, and reconciliation records.
Financial Information: Billing details, bank account numbers, or credit card information required to process payments for our services.
Digital Data: IP addresses, log files, and website usage data collected via cookies when you interact with our online platforms.
2. How We Collect Your Information
We collect information through lawful and fair means, primarily directly from you or your authorised representatives. Collection happens when you:
Engage us to manage your hire pallet accounts.
Submit transaction dockets, invoices, or electronic data files to us.
Contact us via phone, email, or through our website (www.advancedpalletmanagement.com.au).
Third-Party Collection: With your explicit consent, we may also collect transaction data directly from pallet pooling providers (such as CHEP or Loscam) or your logistics/transport partners to compile your reconciliation reports.
3. How We Use Your Information
We use the collected information strictly for purposes related to operating our business and providing your pallet account management services, including:
Processing, verifying, and logging pallet transactions.
Compiling, analyzing, and delivering pallet reconciliation and financial reports.
Communicating with you regarding account updates, system discrepancies, or pallet losses.
Invoicing and administrative processing.
Complying with our legal, regulatory, and auditing obligations.
4. Disclosure of Your Information
We do not sell, rent, or trade your personal or business information. We only disclose your information to third parties in the following limited circumstances:
Pallet Pooling Providers: Sharing transactional data with companies like CHEP or Loscam to resolve account discrepancies, transfer rejections, or corrections on your behalf.
Service Providers: Contractors, IT support, cloud storage providers, or software platforms that help us deliver our services (subject to strict confidentiality agreements).
Legal Requirements: Where required or authorised by law, such as responding to a court order or regulatory inquiry.
Overseas Disclosure
We store and process your data using secure cloud servers based in Australia. We do not actively disclose your personal information to overseas recipients unless explicitly requested by you or required by an international supply chain partner in your network.
5. Data Security and Retention
We take data security seriously and employ robust physical, electronic, and managerial procedures to safeguard your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Data is stored on secure servers with restricted access controls and encryption.
We retain your information only for as long as necessary to provide our services or as required by Australian tax and corporations law (typically 7 years for financial records).
When no longer required, data is securely destroyed or permanently de-identified.
6. Accessing and Correcting Your Information
You have a right to access the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete.
To make a request, please contact us using the details below. We will respond to your request within a reasonable timeframe (usually within 30 days). We will not charge you for making a request, but we reserve the right to charge a reasonable fee for the administrative cost of providing access to voluminous records.
7. Complaints and Feedback
If you have any questions, concerns, or complaints about how we have handled your privacy, please contact our Privacy Officer directly.
We take all complaints seriously and will investigate and respond to you in writing within 30 days. If you are not satisfied with our response, you have the right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
8. Contact Us
For any privacy-related inquiries, corrections, or complaints, please reach out to us at:
Business Name: Advanced Pallet Management
Contact Person: Privacy Officer
Email: eamon@advancedpalletmanagement.com.au
Phone: 0451 843 386
Website: www.advancedpalletmanagement.com.au